What Kind Of Support Does Visceral Concepts Offer?

We offer complete support in many forms to make sure your company stays up and running

Usually this question accompanies a software, website, or computer system purchase. Our clients want to know if we will show them how to use it, as well as be available for them if they get stuck. It’s a totally reasonable concern for any business owner to have. We never want to implement a new technology for your business, then leave you stranded not knowing how to use it.

Visceral Concepts offers telephone support and troubleshooting at no cost to our clients. We have no automated phone systems, so you will always talk to a real person. We also offer packages for continued in-person support, allowing scheduled meetings and service visits to occur at no additional cost.

A one-time training is included with every custom software, website, or computer system at no additional cost. We also offer training materials customized and branded to your organization, including training manuals and training videos. We can also develop a complete training system that integrates both the video and manuals and will be customized to your company’s individual policies and procedures.

Our goal when delivering a new technology implementation is to leave you and your team empowered to utilize these new tools to their fullest extent, helping your company grow into the future.

For the month of April we will be running our 30 Days of Answers series, where we answer 30 of the biggest questions people have for us before they do business with us. Tomorrow we’ll have another question and answer. See you then!

Was this post helpful?

About the author:

Michael McNew
Web developer, marketing innovator, technology enthusiast, and founder of Visceral Concepts, Michael McNew has developed a passion for delivering value to small business, turning his creativity towards image and reputation building for small business owners.