Putting Out Fires

Ever have one of those days where you feel like you’ve missed every project deadline and it seems like every client is upset? Unfortunately, in my line of work, this stuff happens every now and then. Projects begin to take longer than expected to get right, some things get put off for too long, and you realize the hard way that you are not, in fact, on the same page as your client like you thought you were. I have to say, it’s a horrible feeling.

Let’s look at the reality. You have not missed every deadline. Every client is not angry with you. Chances are you haven’t missed any deadlines and no clients are angry with you.

In the most likely case, your client is looking at one thing that was not completed. Maybe there was a color change that needed made. Perhaps it was a page of wording that needed added. Indeed, it very well could be that your client is simply frustrated with the fact that they cannot access something or make something work right, but they do not know how to express their frustration. The client may, in fact, not be angry at all.

When there is a fire to put out, it is important to realize what’s really going on. Your client, or even your team mate, has a problem. The problem may or may not be your fault, but they want to know that you’re there to help them fix it. They want to know you’ve got their back.

If you go in to the task of putting out fires knowing that this is the case, the frustration that comes from the initial instinct won’t cloud your judgment and decision making. You’ll be able to address the problem, get it fixed, and get back to the workflow you were supposed to be on in the first place. Truly, you and your client will return to the same page.

That’s it for today! Share your stories about those apocalyptic days in the comments section below, as well as your opinions about our article. If you’ve found it informative, humorous, or in any way beneficial to read, make sure you share it with your friends. Have an awesome Wednesday, and we’ll see you tomorrow!

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About the author:

Michael McNew
Web developer, marketing innovator, technology enthusiast, and founder of Visceral Concepts, Michael McNew has developed a passion for delivering value to small business, turning his creativity towards image and reputation building for small business owners.