Quality Technology Repair

If you’ve ever had to get an electronic device like a phone or tablet repaired, you know that the costs seem a little high. Most computer repairs don’t cost as much as an iPad screen repair (from Apple). In fact, just the thought of damaging the screen on your device probably makes you a little nervous, doesn’t it? I mean, it’s usually around $150 for the repair, no matter what’s broken. And that’s only true if the insurance covers the repair. Otherwise it could be as much as $300-$400. That’s nearly as much as getting a new one, which comes with its own list of anxieties. So today, I want to talk about the importance of a quality repair.

Bad iPad Glue Job

That image on the left is my iPad Mini as of about 15 minutes ago. Let me give you the back story. My 5-year-old son was running ahead of us to the neighborhood gym. He had the iPad in hand because he intended to watch PBS shows on it while my wife and I put in time on the treadmill and weight machines. No case, just the iPad. I can attest that this is a bad combination, because he tripped. It broke the glass, which wouldn’t have been such a big deal (this problem can be overcome with a screen protector), but it also stopped the screen from sensing touch. Meet the Apple iPaperweight.

A repair was in order. I found someone who would repair it at about half the cost of Apple. I assumed he would be using an aftermarket glass that probably wasn’t as durable as the original, but I was willing to accept this in exchange for same-day-service. I figured that everything else would be fine. You’ll notice that I was right about the quality of the glass, but I can only tell because I can see how thin it is. You see, his glue job came undone. Yes, my iPad looks like this as a result of the repair.

The lesson is learned. Research your technology repair man. Make sure his work is quality. If you can, watch him work. It may be irritating for him (I despise being watched), but it allows you to trust him completely (which is why I tolerate being watched anyway). If there is nothing to research, insist that he let you watch. In the end, you’re the one who has to deal with the results. And a note to other technology repair men; don’t ever sacrifice the quality of the work you do. Your clients deserve better.

That’s all for today. Be sure to leave your thoughts in the comments below and share this with a friend. Have an awesome weekend, and we’ll see you next week!

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About the author:

Michael McNew
Web developer, marketing innovator, technology enthusiast, and founder of Visceral Concepts, Michael McNew has developed a passion for delivering value to small business, turning his creativity towards image and reputation building for small business owners.