As technology and society continues to change and evolve, its interesting to watch the ways the two commingle. There are so many different factors that come in to play at the intersection of the two that the natural evolution of each can be both predictable and erratic at the same time. However, every now and then you witness a blend that's so nearly seamless it stops you for a second. I want to share my most recent experience with you.
If you've been to Chili's, Panera, or any number of major chains lately, you may have noticed that there is an added addition; the ordering kiosk. It's an indicator of what the future holds for the service industry as a whole. With these machines finding their way in to more and more businesses, we'd like to take a minute to discuss the impact that this will have on the modern service industry.